You will need a billing NPI, TIN and your contact information such as company address, phone and fax number. If a clearinghouse or billing service will be utilized, it is helpful to have their vendor submitter ID available. You'll choose a username and password as well as answer a set of security questions.

Yes. As a provider you still have to register. When you choose a vendor to process claims on your behalf, you hand over certain responsibilities that you will want to monitor or manage. Vendors are not permitted to enroll on behalf of a provider. Per CMS (IOM Publication 100-04, Chapter 24, Section 20), providers "are not permitted to share their personal EDI access number and password with any billing agent, clearinghouse/network service vendor; to anyone on their own staff who does not need to see the data for completion of a valid electronic claim, to process a remittance advice for a claim, to verify beneficiary eligibility, or to determine the status of a claim; and that no other non-staff individuals or entities may be permitted to use a provider's EDI number and password to access Medicare systems." 

Only billing NPI's should be registered in EDISS Connect. During initial registration you can choose any billing NPI that will have a transaction type processed under your account. You will have the ability to enter additional NPIs after the registration process.

Billing NPI's are what payers process claims under and make payments to, thus EDI registration requires it for setup and processing. EDISS considers any other form of NPI optional and does not need it registered with EDISS.

Your information is secure with us. We will never share your contact or account information with anyone including third parties.

If you leave companies your user credentials will need to be removed from EDISS Connect. It would be up to the Administrator linked to your EDISS Connect account to delete these credentials. If you are the sole Administrator, you would need to create a new Admin for the account and then have that User remove your credentials.

By simply logging into Connect you can change your information within your account profile. You will need to select Edit Profile on your account home page

In this scenario, a vendor is considered an Account Administrator. If you choose a vendor to have this role, that means you have hired an outside resource to manage your Connect account on your behalf. You will have view-only access to your account, meaning you will only be able to review your account and not make transaction related changes. This includes adding or editing transactions.

Yes, you can change this setting in your account profile to Self-Administered to regain access to your account if you decide to change vendors or administer the account yourself.

The EDISS Connect User Guide can walk you through how to set up transactions and claim types. You will start by selecting an NPI(s), state(s), line(s) of business and then the transaction type(s).

The EDISS Connect User Guide can walk you through how to set up transactions and claim types. You will start by selecting an NPI(s), state(s) and then the line(s) of business.

No. The system is free to all providers and vendors (clearinghouses, billing agents, billing services, software vendors) for registration, setting up electronic transactions and pre-production testing for non-Medicare lines of business. Your only cost will be the use of your existing Internet connection to access the system.

Associated transactions are specific transactions or claim types that fall under a line of business. Transactions are professional, institutional or dental and determined based on the line of business. An example of a transaction is 837I, which is Institutional Electronic Claim Submission.

You can find all self-help materials on the Help page on this site. Additional resource materials can be found by visiting www.edissweb.com, selecting your state and selecting Registration.

You should be able to use any internet browser and maintain functionality. Firefox and IE10 or newer are the recommended internet browsers to use with EDISS Connect. 

It varies based on your jurisdiction and the line of business you may have questions about.

For Jurisdiction F (JF) Part A and B, please call 877-908-8431.

For Jurisdiction E (JE) Part A and B, please call 855-609-9960.

For lines of business outside of Medicare, please call 800-967-7902.

You may also email support@edissweb.com.

For detailed contact information view the Contact page.

Once you are logged in, click Edit Profile from your account home page. Within Edit Profile, click Security Settings to update your password.

When an account hasn't been logged into between 60 and 90 days the user will be prompted to answer account-specific questions to re-activate the user account.

1. If it has been 90 or more days from the last login, click 90 days since last login?. Using this link, you will create a new user to the existing Connect account. If it has been less than 90 days, use the Forgot Username? and/or Forgot Password? options on the Log In page.
2. When creating a new user, you will need to know the corresponding NPI, Submitter ID and TAX ID (SSN) that is currently on the account that access is needed for.
3. New user details such as name, username and email must be completed, but do not have to match what was previously on the account. 

After adding transactions, there are certain lines of business that require an EDI Enrollment Form. The EDI Enrollment Form will be agreed to electronically. To view the EDI Enrollment Form, click the EDI Enrollment Terms and Conditions link. To accept the EDI Enrollment Form, check the I agree to the EDI Enrollment Terms and Conditions box. You will be able to view the status of your forms from your account home page.

Note: This agreement is only required once per NPI, if you are new to electronic transmissions and EDISS Connect

Testing can be started when all forms have been signed electronically and you have been assigned a Submitter ID.

You can access your testing history from your account home or manage transactions page. The testing history page will display a status to indicate if the test file passed, is processing or failed.

Direct Submitters: When testing is complete and your 837 transaction(s) are moved into production, you will receive a fax from EDISS with your Production credentials. The fax will include applicable log in/password information.

Note: Production credentials may have been received previously, if other non-testing transactions were selected and moved into production.

Vendor Submissions: If you use a vendor to process your transactions, in most cases they will notify you of your requirements for production related interactions.

During the registration process, a vendor will automatically be set to Blanket Approval (BA) status for all transactions, unless the vendor chooses to opt-out.

BA status indicates a Billing Service or Clearinghouse has achieved and are maintaining the required amount of providers in the EDISS production system and no longer are required to test each individual provider files within a particular Line of Business (LOB) and transaction.

Due to this, vendors who have BA are able to move their providers into Production processing faster.

The software can be downloaded from the ABILITY|PC-ACE page on https://www.edissweb.com.

1. Select the State you are located in.
2. Select the Software/Connectivity tab.
3. Select the ABILITY|PC-ACE under Software Options.
4. Select Install ABILITY | PC-ACE to install the software. For the password, you will need to contact EDISS.

Note: For instructions on how to install the software, review the ABILITY |PC-ACE User Guide located on the ABILITY|PC-ACE page. The ABILITY | PC-ACE Setup 101 tutorial is also a helpful tool for getting started with the software.

No, there is no charge for the software if downloaded online.

Within Add Transactions or Manage Transactions, you will select Add Vendor and select who will perform the specific transaction. You can search for the vendor by either their vendor submitter ID or their name.